Skills & Competencies for Enrollment & Billing Supervisor

Enrollment & Billing Supervisor job profile

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JOB SUMMARY for Enrollment & Billing Supervisor

Oversees staff responsible for enrollment and billing operations for an insurance company.

JOB RESPONSIBILITIES for Enrollment & Billing Supervisor

Ensures that information is processed accurately and appropriately. Provides guidance to junior staff on more complex enrollment or billing issues.

Enrollment & Billing Supervisor SALARY RANGE

BASE 50%
$74,095
TOTAL 50%
$77,950
Job Level
M00
Job Code
HC07000587
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Enrollment & Billing Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Enrollment & Billing Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 hard skills or competencies (industry competencies) for Enrollment & Billing Supervisor

1 Industry Competency – Insurance Industry
Proficiency Level -2
Skill definition-Applying knowledge of the insurance industry to provide risk management services and protection to various individuals from financial loss.
Level 1 Behaviors
(General Familiarity)
Describes the processes and rate standards for calculating the amount for insurance claims.
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Level 2 Behaviors
(Light Experience)
Gathers clients' financial information for the preparation of insurance contracts.
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Level 3 Behaviors
(Moderate Experience)
Makes necessary adjustments to insurance policies to meet customer needs.
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Level 4 Behaviors
(Extensive Experience)
Handles complex insurance losses through negotiation of favorable claims settlements with insurance companies.
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Level 5 Behaviors
(Mastery)
Develops and establishes risk reduction best practices to prevent fraudulent claims transactions.
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2 Industry Competency – Insurance Legal and Regulatory Environment
Proficiency Level -2
Skill definition-Creating, executing, and adhering to state and federal laws governing insurance operations to ensure financial security and consumer protection.
Level 1 Behaviors
(General Familiarity)
Describes the basic structure of insurance legal and regulatory environment.
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Level 2 Behaviors
(Light Experience)
Complies with insurance legal and regulatory principles to safeguard the rights and interests of the insured.
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Level 3 Behaviors
(Moderate Experience)
Analyzes existing legal and regulatory standards to address errors affecting insurance policies.
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Level 4 Behaviors
(Extensive Experience)
Improves legal procedures for licensing intermediaries or producers to prevent penalties.
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Level 5 Behaviors
(Mastery)
Designs compliance strategies and programs to prevent violations of statutes, regulations, and policies.
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3 Enrollment & Billing Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Supervisor
Proficiency Level - 4
5 Competency for - Enrollment & Billing Supervisor
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Enrollment & Billing Supervisor

1 Job Family Competencies – Document Management
Proficiency Level -2
Skill definition-Capturing, tracking, storing, and retrieving digital information to organize files, improve accuracy, and provide easy access to documents.
Level 1 Behaviors
(General Familiarity)
Describes the importance and purpose of document management in retrieving relevant work documents.
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Level 2 Behaviors
(Light Experience)
Compiles documents for scanning, indexing, and uploading to web-based management applications.
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Level 3 Behaviors
(Moderate Experience)
Handles the scanning and uploading of mailed documents into your organization's document systems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates document management efforts to improve information workflow and data security.
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Level 5 Behaviors
(Mastery)
Develops key performance indicators of document management to evaluate and drive documentation metric success.
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2 Job Family Competencies – Billing
Proficiency Level -2
Skill definition-Sending invoices and requesting payments from customers to settle outstanding accounts from our business.
Level 1 Behaviors
(General Familiarity)
Discusses invoices and payment requests in billing.
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Level 2 Behaviors
(Light Experience)
Enters client information, required billing data, and payments to the billing system.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves billing system issues and gaps in the billing process.
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Level 4 Behaviors
(Extensive Experience)
Leads and oversees the execution of process improvements for the billing system.
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Level 5 Behaviors
(Mastery)
Drives the improvement of the current billing processes and reconciliation deadlines.
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3 Enrollment & Billing Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Supervisor
Proficiency Level - 4
5 Competency for - Enrollment & Billing Supervisor
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Enrollment & Billing Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
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Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
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Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
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Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
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3 Enrollment & Billing Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Supervisor
Proficiency Level - 4
5 Competency for - Enrollment & Billing Supervisor
Proficiency Level - 5

Summary of Enrollment & Billing Supervisor skills and competencies

There are 7 hard skills for Enrollment & Billing Supervisor, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Operations, etc.
2 general skills for Enrollment & Billing Supervisor, Document Management, Billing.
9 soft skills for Enrollment & Billing Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enrollment & Billing Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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